Privacy Policy

At Wesnora, we believe that true luxury is inseparable from trust, discretion, and respect. These values extend beyond our collections—they guide the way we handle and protect your personal information.

We are fully committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR – EU 2016/679) (where applicable), and all other relevant data protection laws.

This Privacy Policy explains, with transparency and precision, how we collect, use, store, and protect your data, as well as your rights as a valued customer. By using wesnora.com, you acknowledge and agree to the practices described below.

1. Our Commitment to Privacy

For over four decades, Wesnora has built its legacy on excellence, integrity, and discretion. In the same way that each garment is crafted with meticulous care, so too is our approach to data protection.

We treat your personal information with the highest degree of confidentiality and use it exclusively to provide you with an exceptional and secure shopping experience. We will never sell your data or use it in ways that are inconsistent with this policy or applicable laws.

2. Data We Collect

To offer you a seamless, personalised, and secure shopping experience, Wesnora collects the following categories of personal data:

  • Identification and contact details: full name, billing and shipping address, telephone number, and email address.
  • Payment details, processed securely using industry-standard encryption. We do not store full payment information.
  • Purchase history and browsing preferences, to tailor your experience and better understand your style.
  • Interactions with newsletters, promotions, and customer support, allowing us to provide relevant communications and personalised service.

All data is collected lawfully, either with your consent or under a legitimate legal basis, and only for clearly defined purposes.

3. How We Use Your Data

We use your personal data to provide and enhance your experience with Wesnora, including:

  • Processing and delivering your orders, including order confirmation, preparation, shipping, and delivery updates.
  • Sending relevant communications, such as exclusive offers, new collections, and brand news (only if you have opted in).
  • Improving our website and services through analysis of browsing behaviour and feedback, ensuring a refined user experience.
  • Preventing fraud and ensuring digital security, using advanced systems to protect both you and our platform.

We do not use your data for automated decision-making that could have legal or significant effects on you. We also do not share your data with third parties for independent marketing purposes without your explicit consent.

4. Legal Basis for Processing

Under the UK GDPR and EU GDPR, we rely on the following legal grounds to process your personal data:

  • Performance of a contract: to fulfil your purchases and provide the services you request.
  • Consent: for marketing communications and newsletters, which you can withdraw at any time.
  • Legitimate interests: to improve our services, maintain security, and provide customer support.
  • Legal obligations: to comply with applicable laws and regulatory requirements.

5. Your Rights

As a customer in the UK or EU, you have the following rights under the UK GDPR and EU GDPR:

  • Access – to obtain a copy of your personal data and information on how it is processed.
  • Rectification – to correct any inaccurate or incomplete personal information.
  • Erasure – to request deletion of your personal data, subject to legal requirements.
  • Restriction – to limit the way we process your data in certain circumstances.
  • Data portability – to receive your personal data in a structured format and transfer it to another provider.
  • Objection – to object to processing based on legitimate interests or direct marketing.
  • Withdraw consent – to stop receiving marketing communications at any time.

To exercise these rights, please contact our Data Protection Team via the Contact section of our website. We will respond in accordance with legal timeframes and with the utmost discretion.

6. Data Protection & Security

We employ a combination of technological, organisational, and procedural safeguards to protect your data:

  • SSL encryption for all data transmissions.
  • Restricted internal access to personal data on a need-to-know basis.
  • Continuous system monitoring and regular security audits.
  • Partnerships with trusted third-party processors, all fully compliant with the UK GDPR and GDPR.

Although no system can guarantee absolute security, Wesnora takes every reasonable step to protect your personal information from loss, misuse, or unauthorised access.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. When no longer required, data is securely deleted or anonymised in line with UK GDPR and GDPR requirements.

8. Data Sharing

We may share your data with carefully selected service providers—such as logistics companies, payment processors, and IT support—strictly for operational purposes. These providers are contractually bound to handle your data securely and in accordance with our instructions.

We will never sell your data or share it for independent third-party marketing.

9. International Data Transfers

In some cases, your data may be transferred outside the UK or EEA. Whenever such transfers occur, Wesnora ensures that adequate safeguards are in place—such as UK International Data Transfer Agreements (IDTAs), EU Standard Contractual Clauses (SCCs), or adequacy decisions—to guarantee that your information remains protected to UK GDPR and GDPR standards.

10. Children’s Privacy

Wesnora’s services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

11. Updates to this Policy

Wesnora reserves the right to update this Privacy Policy to reflect legal, technological, or operational changes. Any updates will be published on this page with the date of the latest revision clearly indicated.

12. Contact Information

For any questions, concerns, or to exercise your data protection rights, please contact our Privacy Team via the Contact section on our website. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority in the EU.

13. Closing Statement

At Wesnora, your privacy is not simply a legal requirement—it is a cornerstone of our relationship with you. In a digital era where data is often treated carelessly, we choose to treat it with the same elegance, responsibility, and integrity that define our heritage.

Thank you for placing your trust in Wesnora.