Returns & Exchanges Policy

At Wesnora, customer satisfaction has always been at the heart of our tradition. For over four decades, our philosophy has remained unchanged: every garment, accessory, and interaction must reflect the highest standards of elegance, care, and trust. We understand that returning or exchanging an item is sometimes part of the luxury shopping journey, and our policy is designed to ensure that this process is as graceful, transparent, and refined as the pieces we offer.

This policy outlines the steps, conditions, and expectations involved in returning or exchanging a Wesnora item. It reflects not only our dedication to exceptional service but also our commitment to upholding the timeless quality and craftsmanship that define our collections.

1. The Spirit of Wesnora Service

At Wesnora, a return is not seen merely as a transaction—it is treated as an opportunity to reaffirm our dedication to excellence. Whether you are seeking a different size, returning a product that didn’t meet your expectations, or addressing a rare quality issue, our team approaches each case with attentiveness, respect, and efficiency.

We believe that the elegance of a brand is not measured only by what it sells, but by how it listens, responds, and resolves.

2. Timeframe for Returns

To ensure clarity and fairness, Wesnora accepts returns within 14 days of the date you receive your order. This period allows you to:

  • Examine your item carefully in the comfort of your home;

  • Consider how it complements your wardrobe;

  • Decide with confidence whether it aligns with your personal style and expectations.

We recommend initiating the return process as soon as possible if you decide not to keep an item, ensuring a smooth and timely experience.

3. Conditions for Return

Because each Wesnora piece embodies careful craftsmanship, premium materials, and timeless design, returned items must maintain their original condition. To preserve the integrity of our collections, please ensure that:

  • Items remain unused and in perfect condition, free from signs of wear, alterations, or damage.

  • All original tags and labels are attached exactly as received.

  • Products are returned in their original packaging or an equivalent that protects the garment’s shape, finish, and presentation during transit.

This ensures that each returned item arrives at our distribution centre in pristine condition, maintaining the high standards expected from Wesnora garments and allowing them to be re-integrated into our collections with care.

4. The Returns & Exchanges Process

Our process is designed to be as elegant and efficient as the shopping experience itself:

  1. Contact Our Support Team
    Reach out to us via our support email or the dedicated returns form on our website. Our customer care team will review your request with attentiveness and guide you through the next steps.

  2. Receive Return Instructions
    Once your request is approved, you will receive detailed instructions on how to prepare and send your item back to our distribution centre.

  3. Return the Item
    Follow the instructions carefully to ensure the safe arrival of your return. We recommend using a tracked delivery service for added security.

  4. Inspection at the Distribution Centre
    Upon arrival, our team will carefully inspect the returned item, ensuring it meets all return conditions. This step reflects our commitment to maintaining the impeccable quality that defines Wesnora.

  5. Refund or Exchange Processing
    Once the item has passed inspection, your refund or exchange will be processed promptly.

This structured approach allows us to balance efficiency with precision, ensuring that every return is handled with the same grace as your original purchase.

5. Refunds

Refunds are issued using the same payment method used at checkout, maintaining security and transparency throughout the process. Please note:

  • Original shipping fees are non-refundable, as these cover the initial delivery service.

  • Return postage may be at the customer’s expense, unless the return involves a manufacturing defect or error on our part.

  • Refund processing times may vary depending on your payment provider, but we aim to issue refunds promptly once inspection is complete.

In cases where an exchange is requested, our team will assist in selecting the appropriate replacement item, ensuring that the experience remains personalised and seamless.

6. Manufacturing Defects and Exceptional Cases

Wesnora takes great pride in its rigorous quality control, but on rare occasions, a manufacturing defect may occur. In such cases:

  • We will cover all return shipping costs;

  • You may opt for a full refund or exchange;

  • Our team will handle the process with utmost priority and care.

This reflects our belief that true luxury means standing firmly behind the craftsmanship and integrity of our products.

7. Our Commitment

The Returns & Exchanges Policy is more than a procedural document—it is a manifestation of the Wesnora ethos:

  • Transparency in communication;

  • Respect for the customer’s investment;

  • Elegance in every interaction;

  • Responsibility towards maintaining the standards of the brand.

By adhering to this policy, we ensure that every step of your journey with Wesnora—from browsing to purchasing to returning—is infused with the same level of care, refinement, and trust.

8. A Thoughtful Conclusion

In the world of Wesnora, fashion is not disposable; it is deliberate, enduring, and refined. Our Returns & Exchanges Policy exists not as a formality, but as an assurance that your trust in us is met with integrity and excellence at every turn.

Whether you are keeping a cherished piece for years to come or returning an item for any reason, you are part of a story defined by elegance, heritage, and impeccable service.