Terms & Conditions

Welcome to Wesnora. By accessing and using wesnora.com, you are entering into an agreement that defines the terms, expectations, and responsibilities that govern your interaction with our brand. These Terms & Conditions are designed to ensure clarity, transparency, and mutual trust between Wesnora and our valued customers.

By continuing to use this website, placing an order, or engaging with any of our services, you acknowledge and accept these terms in full. We encourage you to read this document carefully, as it outlines the legal framework for the use of our site and the purchase of our products.

1. Introduction

Wesnora is more than a fashion house; it is a celebration of timeless elegance, autumn and winter sophistication, and the refinement of tradition. Every element of our platform—whether a meticulously crafted garment or a carefully worded policy—reflects our commitment to excellence.

These Terms & Conditions establish the mutual responsibilities between Wesnora and our customers. They cover essential areas such as product availability, pricing, payment methods, delivery procedures, limitations of liability, and general use of the website.

2. Products & Availability

Our collections are carefully curated to embody Wesnora’s signature autumn/winter aesthetic, blending luxurious textures, timeless cuts, and refined palettes.

  • All items displayed on our website are presented with the utmost attention to detail, including professional photography and accurate descriptions, to help you make an informed choice.
  • Product images are intended for illustrative purposes only. While we strive for precision, slight variations in colour, texture, or finish may occur due to factors such as screen resolution, lighting conditions during photography, or variations in fabric dye batches.
  • All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update collections without prior notice.

Wesnora is committed to ensuring that the information presented on our website is accurate and up to date, but we cannot guarantee that every item will be available at all times. In the rare event that a product becomes unavailable after you have placed an order, our customer service team will contact you promptly to offer an alternative, store credit, or a full refund.

3. Prices & Payments

At Wesnora, we value transparency and clarity when it comes to pricing and payments.

  • All prices are displayed in euros (€) and include Value Added Tax (VAT), where applicable under EU law.
  • We accept a range of secure payment methods, including major credit and debit cards as well as trusted digital payment platforms, ensuring that your transaction is protected at every stage.
  • Your order will be considered confirmed only after successful payment validation. Should there be any issue with the payment process, the order may be delayed or cancelled.

Wesnora reserves the right to adjust prices, implement promotions, or correct any unintentional errors in pricing or product information at any time. If such an error affects your placed order, we will inform you immediately and offer the option to proceed at the corrected price or cancel the order with a full refund.

4. Deliveries

Our shipping operations reflect the same dedication to excellence that defines our collections.

  • Wesnora partners with trusted national and international carriers to ensure your order reaches you securely and on time.
  • Delivery times vary depending on the destination and may be affected by peak seasons such as Christmas, Black Friday, or other high-demand periods. We recommend placing orders early during these times to ensure timely delivery.
  • Customers are responsible for providing accurate and complete delivery information at checkout. Wesnora cannot be held liable for delays, losses, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Once dispatched, you will receive tracking information to follow the journey of your order. Delivery is considered complete once the carrier confirms successful delivery to the address provided.

5. Limitation of Liability

While Wesnora is committed to providing an impeccable experience, certain factors lie beyond our control. Therefore:

  • We are not liable for delays caused by third-party carriers, customs authorities, weather events, or any other force majeure circumstances, including but not limited to strikes, natural disasters, or global disruptions.
  • Use of this website and engagement with our services is at the customer’s own responsibility. Wesnora shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of—or inability to use—our website or products, except where such liability cannot be legally excluded under applicable law.

Customers are encouraged to track their shipments and contact our customer service team promptly if any unexpected issues arise.

6. Intellectual Property

All content available on wesnora.com—including but not limited to text, images, logos, product descriptions, and design elements—is the exclusive property of Wesnora and is protected under applicable intellectual property laws.

  • You may not reproduce, distribute, modify, or otherwise use any of the content for commercial purposes without explicit written consent from Wesnora.
  • Any unauthorized use of the website’s content constitutes a breach of these Terms & Conditions and may lead to legal action.

7. Governing Law & Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws of the European Union and the applicable national laws of the country in which Wesnora operates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

8. Amendments to the Terms

Wesnora reserves the right to amend or update these Terms & Conditions at any time, without prior notice. Changes will be effective immediately upon publication on this page. Customers are encouraged to review this document periodically to stay informed about their rights and obligations.

Continued use of the website following any updates constitutes acceptance of the revised Terms & Conditions.

9. Final Provisions

The Wesnora Terms & Conditions serve as the foundation of trust between our brand and our customers. They are not merely a legal requirement—they are a reflection of our commitment to clarity, integrity, and excellence.

By shopping with Wesnora, you are joining a community that values timeless elegance, ethical craftsmanship, and refined service. We thank you for your trust and look forward to providing you with an exceptional experience at every step of your journey.