Shipping Policy
At Wesnora, we understand that the anticipation of receiving your order is an integral part of your luxury shopping experience. That’s why we ensure that each and every order is prepared and shipped with the utmost care, reflecting the same attention to detail that defines the craftsmanship of our collections. We strive to deliver not only impeccable pieces but also an unparalleled level of service throughout your entire journey with us.
This Shipping Policy outlines our process, estimated delivery times, and shipping costs, providing you with all the information you need for a seamless and refined shopping experience.
1. The Essence of Wesnora Shipping
From the moment your order is placed, it becomes a priority for us. The luxury of the Wesnora brand is not confined to the products we create but extends to how we handle every detail of the order fulfillment process. Our shipping service is designed to reflect this commitment to quality, efficiency, and elegance.
We ensure that each order is:
- Carefully packaged to preserve the pristine condition of your items.
- Efficiently processed, so your delivery arrives promptly.
- Monitored through every step, ensuring full transparency, from dispatch to final delivery.
Your satisfaction is paramount, and our shipping service exists to enhance your experience with Wesnora, not simply as a transaction, but as part of a luxurious journey.
2. Order Processing
Once your order is placed and payment has been confirmed, our dedicated team begins preparing your items for dispatch. Please note the following details regarding processing times:
- Order processing typically takes 1 to 3 business days after payment confirmation. During this time, we ensure each item is thoroughly inspected and carefully packaged.
- You will receive a tracking number once your order has been dispatched, allowing you to follow its journey as it makes its way to you.
Our goal is to ensure that every order, whether it is a carefully curated wardrobe piece or a sophisticated accessory, is handled with the care and respect it deserves before it leaves our facilities.
3. Estimated Delivery Times
We ship to a wide range of destinations, and each region may have its own specific delivery timeframes based on location and logistics. Please note that the following are estimated delivery times:
- Portugal & Spain: 3 to 7 business days
- Rest of the European Union: 5 to 10 business days
- United Kingdom: 7 to 12 business days
These timeframes are estimates and are subject to variables such as weather conditions, customs processing, and other factors that can occasionally affect delivery times. However, we strive to maintain punctuality and efficiency throughout the shipping process.
4. Shipping Costs
Shipping costs are calculated at checkout, based on factors such as the weight of your order and its destination. You will have full transparency regarding any applicable shipping fees before confirming your purchase, ensuring there are no surprises at checkout.
In addition, we offer the benefit of free shipping on select orders. The eligibility for free shipping will be clearly indicated during the checkout process, typically for orders that exceed a certain value. We want to reward your trust in Wesnora by offering this incentive on orders of significant value, further enhancing the luxury experience we provide.
5. Shipping Methods and Providers
We partner with trusted, premium shipping carriers who share our commitment to excellence, ensuring that your order is handled with the same level of care we apply at Wesnora. Depending on your location, we may use different providers, but rest assured that all shipments are handled with care and efficiency.
For high-value orders, we also offer premium shipping options, which provide additional guarantees for timely delivery and secure handling. Should you wish to upgrade your shipping service, please contact our customer service team, who will be happy to assist you in making the right choice for your needs.
6. Packaging & Presentation
At Wesnora, every detail matters. Our shipping process includes a carefully curated presentation to enhance your experience. Your order will arrive in luxurious, eco-friendly packaging, designed not only to protect your items but also to ensure that the unboxing experience reflects the elegance and quality of our brand.
We believe in presenting every Wesnora piece with the same level of sophistication that defines our collections, making every moment—from placing the order to receiving it—part of the luxury experience.
7. Shipping Insurance & Responsibility
Each order is fully insured during transit, ensuring that if any unfortunate events occur, your items are protected. In the rare case of damage or loss, please contact our customer support team immediately, and we will begin the process of resolving the issue.
While we take every precaution to ensure timely and safe delivery, Wesnora cannot be held responsible for any delays or issues once the order has been handed over to the courier service. We recommend tracking your shipment regularly to stay informed of its progress and to address any potential delivery issues promptly.
8. International Shipments
For international orders, customs and import duties may apply, depending on your country of residence. These fees are not included in the shipping costs and are the responsibility of the customer. We advise checking with your local customs office for detailed information regarding duties and taxes before placing your order.
We strive to make international shipping as seamless and straightforward as possible, ensuring that your Wesnora pieces reach you without delay or complication.
9. Final Thoughts
The shipping experience at Wesnora is designed to reflect the luxury, attention to detail, and elegance that define our brand. From the moment your order is placed to the moment it arrives at your doorstep, we are committed to providing a seamless, sophisticated experience that makes every purchase feel like a privilege.
Should you have any questions about your shipment, tracking information, or delivery process, our customer service team is always here to assist. At Wesnora, we believe that exceptional service is as much a part of the luxury experience as the products themselves.
Thank you for choosing Wesnora, where every detail is designed to offer you the finest in fashion and service, from our collections to your door.